Sendbird

Name: Sendbird
Brand: Sendbird
Author: AI Tools Explained

Your AI Customer Service Platform for Instant, Personalized Support.

Imagine a world where customer questions are answered instantly, support is always available, and every interaction feels fast and personal. That's the reality Sendbird helps businesses create. Sendbird, an AI customer service platform, provides a complete solution for real-time communication and support.

Sendbird easily connects businesses with customers across chat, voice, video, and social media, using smart AI to handle inquiries, support teams, and focus on complex issues. By combining AI automation, intelligent chat agents, and advanced language models, Sendbird ensures faster, better, and more personalized customer experiences, whether you're building a mobile app or a large business system.

How to Use Sendbird?

Integration of Communication Channels: Businesses start by adding Sendbird’s chat SDK, voice and video calls API, and notification features to their mobile apps or websites. This sets up real-time communication.

Deployment of AI Agents: Using Sendbird’s AI builder, businesses can create custom AI agents to answer questions and support customers. These agents use advanced language models for natural conversations.

Manage Everything in One Place: Sendbird lets businesses handle all customer support chats, whether from websites or social media through a single platform. Conversations continue smoothly without losing context.

Track and Improve: Sendbird offers tools to monitor AI performance and decision-making. This helps businesses improve their AI agents over time.

Technical Highlights

Built for Scale and Reliability: Sendbird’s AI system can handle billions of users and messages with minimal delays, making it ideal for large-scale customer service.

Easy Integration with APIs and SDKs: Sendbird provides APIs and SDKs for all major platforms like iOS, Android, Web, and more. Developers can quickly add powerful chat and messaging features, including tools for business-to-business communication.

Smarter AI with LLMs: Sendbird AI uses advanced language models to understand context, remember past conversations, and provide smart, natural responses making interactions feel more human and helpful.

Strong Security and Compliance: Sendbird keeps data safe with encryption, privacy tools, and support for industry regulations like HIPAA, GDPR, and SOC 2.

Customizable and Flexible: Developers can connect Sendbird to their current tools using webhooks and tailor the platform’s design and features to fit their exact needs.

Features

Omnichannel Customer Support: Sendbird lets you manage chats from apps, websites, and social media in one place, giving customers a smooth, consistent experience.

Intelligent AI Agents & AI Automation: Sendbird AI customer service platform handles common questions, guides users, and manages complex tasks to speed up support and improve efficiency.

Proactive Support & Alerts: With Sendbird’s proactive AI and smart notifications, businesses can reach out before problems grow, improving customer satisfaction and reducing support volume.

AI Moderation and Content Filtering: Sendbird offers AI moderation tools that can automatically filters out spam and harmful content in real-time to keep conversations safe and on-brand.

Analytics & Auditing: Sendbird track how AI agents perform, review their decisions, and use data to improve customer service over time.

Benefits

Higher Customer Satisfaction: Sendbird’s AI agents and real-time support help resolve issues quickly, leading to happier, more loyal customers.

Lower Costs, More Efficiency: Sendbird’s AI chatbot automatically answers the common questions and reduces the need for large support teams, saving money and letting staff focus on complex tasks.

Faster, Better Support: Sendbird AI agents deliver quick, accurate answers, increasing first-contact resolution and cutting response times.

Easy to Scale: Sendbird’s AI system can grow with your business, handling any number of customer interactions without delays.

Smarter Insights: Sendbird’s AI auditing and built-in analytics reveal customer trends and pain points, helping businesses improve their support and overall experience.

In today’s digital world, great customer experience is a must. Sendbird helps businesses deliver this with a secure, scalable AI customer service platform. By using its chat, voice, video, and messaging tools, companies can create smart AI support that improves service, cuts costs, and fuels growth. It’s time to connect better with your customers.

Pricing

Sendbird offers various pricing plans:

Free Trial & Developer Plan

Free Trial: Use all Pro features for up to 1,000 MAUs for about 30 days.

Developer Plan: Free for up to 100 MAUs with limited features.

Chat Plans (based on MAUs)

Starter Plan: Starts at ~$399 per month for 5,000 MAUs. Includes basic messaging and support features.

Pro Plan: Starts at ~$599–$799 per month for 5,000 MAUs. Adds advanced tools like translation, moderation, and data export. Around $1,199–$1,799 per month for 25,000 MAUs.